RETURN & REFUND POLICY – Belovia

Last Updated: October 19, 2026

At Belovia, every piece is made to order with your own ultrasound photo and a phrase of your choice. Because each one is personalized just for you, our return policy is different from the one for non-personalized products. Please read it carefully before placing your order.

1. Eligibility for Returns

Because every Belovia is personalized, we do not accept returns for change of mind. We accept returns and refunds only when all of the following conditions are met:

• Your item arrived damaged, defective, or incorrect
• The request is made within 90 days of delivery
• You provide clear photos or video showing the problem (see Section 3)
• Proof of purchase (order number or confirmation email) is included

We reserve the right to refuse returns that do not meet these conditions.

2. What Is Not Eligible

We cannot accept returns or refunds for:

• Change of mind, or because the item is no longer wanted
• Errors in the photo or phrase you submitted, such as spelling mistakes or a blurry, dark, or cropped photo. We reproduce what you send us as received, so please double-check both before placing your order
• Natural variations in wood grain and color, which are part of the material and not defects
• Damage caused after delivery by misuse or normal wear

3. How to Request a Return

To start a request, please contact us at:

📧 mybelovia@gmail.com

Or through the Contact Us page at www.belovia.store.

Please include:

• Your order number
• A short description of the problem
• Clear photos or video of the item and its packaging

Please do not send any items back without prior written authorization. Unauthorized returns may not be accepted.

4. Review and Approval

We will review your request and the evidence you provide, and let you know by email whether it is approved. If it is approved, we will send you the return address and full return instructions.

5. Return Shipping Costs

• Return shipping costs are the responsibility of the customer
• Original shipping fees are non-refundable unless required by law

6. Inspection and Refund Process

Once your return arrives, we will inspect the item.

• If everything matches your request, we will notify you and issue your refund to the original payment method
• If it does not match, we will let you know and the refund may be rejected

Processing time: 5–7 business days after approval. Please note that your bank or payment provider may take additional time to reflect the refund.

If more than 15 business days have passed since approval without receiving your refund, please contact us at 📧 mybelovia@gmail.com.

7. Abuse & Fraud Prevention

Belovia reserves the right to refuse returns or refunds in cases of suspected fraudulent activity, abuse of this policy, or excessive or unreasonable return behavior. This helps us keep our prices fair and sustainable for every customer.

8. Contact Us

Belovia

🌐 www.belovia.store

📧 mybelovia@gmail.com